CLIENT TERMS AND CONDITIONS

 

Please read these terms and conditions which apply to the provision of my professional services. By making an appointment, you are agreeing to the following terms and conditions. If you are unable or unwilling to agree to these terms and conditions, then you should not book an appointment or continue with your course of therapy.

​

FREE INITIAL CONSULTATION

 

You may be offered a free 20-minute online initial consultation. No therapy will be provided during the consultation.

 

The purpose of this initial consultation is to understand your needs and provide an estimate of the number of sessions required to address your concerns. Estimates provided during this consultation are only rough guidelines and are subject to change based on the specific circumstances of your case.

 

BOOKING & PAYMENT

 

All sessions will be conducted online. No in-person sessions are available.

 

• Pricing:

• Free 20-minute initial consultation

• 1 session: €500

• 2-session package: €900

• 3-session package: €1,300

 

Payment for online sessions must be made at least 24 hours before the scheduled session start time. Where payment is not received 24 hours before your session, the session will be cancelled and may be offered to someone else. It is your responsibility to pay the session fees before each scheduled session in order to confirm the appointment booking.

 

CANCELLATION, RESCHEDULING & REFUNDS

 

Cancellation & rescheduling

 

If you need to cancel or reschedule a session, please provide as much notice as possible. Notification must be made via email or phone call at least 24 hours prior to an online session.

 

Refunds

 

No refunds will be issued for cancellations made within 24 hours of online sessions.

 

Session fees are for my time and professional expertise and are not a guarantee of a successful outcome. Therefore, no refunds will be given for any sessions where you have attended and paid for the session.

 

Where a discount package or therapy program has been booked and paid for in advance, if you choose to discontinue your therapy process before attending all the sessions, a pro-rata refund will be issued after deduction of the full standard session fee for any sessions you have attended.

 

SESSION FEES

 

All professional fees will be disclosed to you prior to booking. My professional fees are subject to review and may increase from time to time. You will always receive confirmation of the professional fees before booking.

 

PAYMENT METHODS

 

Payment must be made online via credit/debit card or PayPal™. Cash and cheques will not be accepted.

 

CONTACT BETWEEN SESSIONS

 

Any contact between sessions will be by telephone, email, or letter during office hours only. Any messages received outside of these hours will be dealt with during office hours only.

 

MEDICAL OR PSYCHOLOGICAL CONDITIONS

 

I may ask questions about your medical history to establish any contraindications to treatment. This will also help to assess whether your health is affecting (or being affected by) the therapeutic goals you wish to achieve. Please update me on any medical changes during your course of therapy or if you are returning to therapy after a period of absence.

 

If you are receiving care or treatment from any medical, healthcare, or therapy practitioner (e.g., GP, psychologist, psychiatrist, or counselor), you may be asked to seek their permission before any therapy sessions can commence.

 

Please note that I will be unable to offer my professional services if you suffer from epilepsy or any form of psychosis.

 

AGE RESTRICTIONS

 

You must be at least 18 years old to participate in online sessions.

 

ATTENDING YOUR SESSIONS

 

Please ensure that you are available at your session start time. If you are running late, please let me know as soon as possible. I will do my best to make a full session available, however, as the ability to do this will depend on bookings after your session, this cannot be guaranteed.

 

HYPNOTHERAPY RECORDINGS

 

Hypnotherapy recordings should not be listened to whilst driving, operating machinery, or undertaking any other activity where concentration is required. Any recording provided is for your personal use only and must not be shared, lent, copied, or sold under any circumstances.

 

OUTCOME OF SESSIONS

 

The agreement to work on the issues presented by you in no way implies or guarantees the resolution of your presenting issue(s). No outcome can or will be guaranteed. However, I will always endeavor to use my best efforts and skills to work towards your goals and intended outcomes.

 

STANDARDS OF BEHAVIOR

 

During the course of any therapy sessions, I will treat you with respect and not abuse the trust you place in me. I will use best practice at all times in our mutual interest. In return, you undertake not to harm yourself or any other person, including me, or any property belonging to either me or any other person.

 

You agree not to attend sessions under the influence of alcohol or recreational drugs, except those medications prescribed by your doctor. If you do attend any sessions under the influence of alcohol or recreational drugs, or demonstrate violent or abusive behavior, I will cancel the session and may refuse to see you for any further sessions without refunding any payment already made.

 

CONFIDENTIALITY

 

All contact, including sessions, telephone conversations, and emails, will be conducted in confidence and may be recorded. Prior to any recording, your agreement will be sought. All recordings, conversations, and notes will remain confidential, except in the following circumstances:

 

1. Where you give permission for confidentiality to be broken.

2. Where I am compelled by a court of law.

3. Where the information is of a nature that confidentiality cannot be maintained, for example:

• The possibility of harm to yourself or others exists.

• In cases of fraud or crime.

• When minors (under 18 years old) are involved.

4. Where a referring GP or other healthcare professional requires a report. A copy of the report will be available on request.

 

LIABILITY & INDEMNITY

 

Under no circumstances will [practitioner name] be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the advice or information provided to you during professional services provided by [practitioner name]. In addition, you agree to defend, indemnify, and hold [practitioner name] harmless from and against any and all claims, losses, liabilities, damages, and expenses (including legal fees) arising out of your participation in the professional services.

 

GOVERNING LAW

 

These terms and conditions and any other matters arising out of or in relation to these terms shall be governed by and construed in accordance with the laws of The Czech Republic. You agree to submit to the exclusive jurisdiction of the Czech Republic courts to settle any dispute which may arise out of or in connection with these terms and conditions.

 

TERMS AND CONDITIONS UPDATES

 

These terms and conditions are subject to revision without notice. Please familiarize yourself with any amendments if you have restarted therapy with me after a long period of absence.

 

DATA PROTECTION

 

For my services, your personal data is collected, processed, used, and stored in accordance with the following privacy policy: [link to privacy policy/statement]. By booking an appointment, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not book an appointment. The terms of this Privacy Policy may change from time to time without prior notice to you, so please check my website periodically for any changes.

 

CONCERNS & COMPLAINTS

 

If you have a concern or complaint regarding your therapy, please discuss this with me in the first instance and I will endeavor to resolve the issue.

 

ACCEPTANCE OF TERMS

 

By ticking the terms and conditions box, you are agreeing to abide by the terms and conditions of the Client Agreement. You also agree with the statements below:

 

1. I confirm that I have been advised by Mark Tredway C.Hyp of the scope of the therapies that he provides and give my full consent to receiving therapy sessions from Mark Tredway C.Hyp.

2. I understand that results may vary from person to person and the agreement by Mark Tredway C.Hyp to work on the issues or problems presented by me, using whatever therapies are appropriate to my situation, in no way implies or guarantees the resolution of any presenting problems or issues.

3. I understand that hypnotherapy or any other therapy or information provided by Mark Tredway C.Hyp, either in person or via telephone, email, or internet, is not a replacement or substitute for medical, psychological, or psychiatric treatment. If I have any doubts or concerns about my health, I will seek advice from an appropriately qualified healthcare professional.

4. I declare that, if advised by Mark Tredway C.Hyp prior to or following any therapy sessions, to seek medical approval, I will consult with my GP, hospital consultant, and/or other healthcare professional and gain the appropriate written approval for Mark Tredway C.Hyp prior to the next therapy session.

5. I have been advised that I am free to terminate any or all sessions at any time.

6. I understand that my level of motivation is vital in the therapy process and I agree to participate to the best of my ability at all times, including making reasonable use of therapeutic suggestions during and between sessions, as well as listening to MP3 recordings and/or carrying out other therapeutic tasks as appropriate.

7. I have accurately and truthfully answered any questions and provided background information during the initial consultation and/or first therapy session and will continue to do so during any subsequent therapy sessions.